Sales Terms & Policies
All purchases of services or products through Estrada Enterprises dba Diva by Design are governed by the following Terms of Sale Agreement. Please read it carefully before making a purchase. If you do not wish to accept our Terms of Sale, please do not purchase any services or products through our site.
PURCHASING CONSTITUTES ACCEPTANCE & COMPLIANCE
When you click on the “SUBMIT” or similar button on a product or service screen, you agree to purchase the products and services indicated, in accordance with the terms and conditions included on the relevant screens, and in accordance with this agreement.
Delivery Policy
Orders are typically shipped via UPS with insurance, unless otherwise specified.
Payments
Bridal orders require 100% payment in full along with signed faxed copy of sales terms, at the time of ordering. Please review the invoice and notify us of any change or correction needed prior to payment.
Payment Methods Accepted: Visa, MasterCard, Discover, American Express, eChecks, Western Union, Paypal and Google Checkout are acceptable forms of payment.
Cancellation| Return Policies & Procedures
All bridal wear showcased is made to order per customer, as a result considerable amount of time,materials and resources are committed as soon as your order is received. As such ALL SALES ARE FINAL. WE CAN NOT ACCOMMODATE REFUNDS,PARTIAL REFUNDS,EXCHANGES OR CANCELLATIONS. Once your order has been received, changes or modifications can not be accommodated.
Payment of invoice constitutes acceptance of all sales/order policies and terms, including the accuracy of order invoice. We strongly recommend that you have your measurements taken by a professional seamstress, tailor or alterations specialist, for better accuracy of your individual measurements. Estrada Enterprises dba Diva by Design is not responsible for wedding gowns that do not fit. Please consult the size chart provided or consult a professional seamstress when having a garment made. Estrada Enterprises dba Diva by Design is also not responsible for alterations costs associated with wrongly given measurements.
Return Policy
ALL SALES ARE FINAL. NO RETURNS, REFUNDS, EXCHANGES OR CANCELLATIONS CAN BE ACCOMMODATED.
Shipping|Handling and Delivery
International customers are welcome. Estrada Enterprises dba Diva by Design ships worldwide! Shipping and handling charges for standard sized dresses (0 to 16) varies per your location and the weight and size of your shipment. Average costs for (U.S. domestic) is $30 to $55.00. International shipping and handling fees varies. For an accurate adjusted shipping rate, simply complete your purchase with the standard US rate applied. A secure automated email invoice will be generated with the shipping rate difference per your location. All orders are shipped with full insurance to protect your investment. Tracking details are provided once your order is prepared to be shipped. International customers may incur and are responsible for any VAT or duty fees associated with shipments.
International packages may experience some unforeseen shipping situations (i.e. packages held in Customs for clearance, and/or plane delays due to mechanical or weather conditions, etc.).
Delivery Dates
Avg. eta for bridal orders is 90 days. Delivery times are based on the time of year, time of the month, and availability of fabrics and materials. We encourage all customers to order bridal and/or formal dresses well in advance of the wear date. We provide ESTIMATED delivery dates. As such Estrada Enterprises dba Diva by Design IS NOT RESPONSIBLE and/or LIABLE FOR ANY SHIPPING RELATED ISSUES OR DELAYS. Situations such as those are beyond our control. Estimated time of arrival dates, are included on product listings.We will make every effort possible to meet desired delivery/wear dates. However, RUSH ORDERS CAN NOT BE ACCOMMODATED. We ask all customers to plan as in advance of your event as possible and allow ample time for your bridal order to be completed. Estrada Enterprises dba Diva by Design IS NOT RESPONSIBLE for ORDERS THAT ARRIVE IN CLOSE PROXIMITY OF THE EVENT DATE OR THAT ARRIVE LATE DUE TO ORDERS PLACED TOO COSE TO THE WEAR DATE. Estrada Enterprises dba Diva by Design reserves the right to refuse or cancel any order deemed appropriate at any time in the transaction process.
Customer Service & Status Inquires for Existing Orders
Once you have placed your order, all customer service inquiries will be directed to our customer service department. This department responds to all inquiries in 24-48hrs.To ensure prompt attention and order accuracy, ALL inquiries regarding existing or completed orders must be submitted in writing to the customer service department via the CONTACT US page. Please DO NOT leave customer service inquiries on the telephone voice service. Any customer service phone inquiry for existing or completed orders will not be returned. To ensure prompt attention and the best service for your order needs, please submit inquiry via the contact form to ATTN: (Your Order Number & Name).